7. Sharing your information
In order to perform hearing test, deliver, service and maintain your hearing aid (the
“Purpose”) We need your consent (the “consent”) to collect and process the following data
about You: Name, address, phone number, date of birth, results from hearing test. Data can
be transferred to the relevant hearing aid manufacturer in order for them to deliver,
service and repair your hearing aid/s. The information that they typically receive is your
audiogram (hearing test profile), hearing aid fitting and usage data. If hey are provided
with contact information from Active Hearing such as name, address, phone number or
email, they may use such information to communicate with You about delivery, questions,
complaints, repair or service of your hearing aid/s.
We collect and process the personal data described above (“Your Data”) to achieve the
purpose described above (“Purpose”) in this consent (“Consent”) on the following
We collect and process Your Data on basis of Your consent, which constitutes a legal
ground pursuant to article 9(2)(a) of GDPR. The recipients of Your Data are:
The relevant hearing aid manufacturer of your chosen hearing aids.
Data Processors, such as IT-service providers and other companies providing services and
they will only (i) get access on a need basis and (ii) use Your Data to achieve the Purpose.
Governmental bodies, if required by law or applicable legislation.
As part of the processing Your Data may be transferred outside of EU. In such case this
will happen on the basis of standard data protection clauses adopted by the EU
Commission, cf. article 46 (2) (c) of GDPR. You may obtain more information about this by
contacting Us. (see contact information below).
Your Data will be stored for as long as it is necessary to provide services in relation to
your hearing aid, unless applicable law requires Us to delete it before or store it for a
longer period of time.
Please be informed that you may withdraw Your Consent at any time, in which event We
and the hearing aid supplier will cease processing Your Data and delete it (unless we are
obligated to keep it). Withdrawal of Your Consent can be done by contacting Us and / or
your hearing aid manufacturer direct.